Original Research The role of perceived organisational support on technostress and work–family conflict

Chenè E. Ward, Martha Harunavamwe

About the author(s) Chenè E. Ward, Department of Industrial Psychology, Faculty of Economic and Management Sciences, University of the Free State, Bloemfontein, South Africa
Martha Harunavamwe, Department of Human Resource Management, Faculty of Economic and Management Sciences, University of Pretoria, Pretoria, South Africa

Abstract

Orientation: The role of workplace support has been well established; however, with tech-driven hybrid work settings, technostress makes managing work-family conflict daunting for employees.

Research purpose: This study investigates the role of perceived organisational support (POS) in the relationship between technostress and work–family conflict.

Motivation for the study: Constant connectivity and escalating technological demands, contribute to work–family conflict, with employees struggling to manage responsibilities across personal and professional lives. Organisational support can help mitigate technostress by aiding in managing work-home boundaries. By examining the mediating role of organisational support, this study seeks to provide actionable insights for reducing technostress-related conflicts, ultimately supporting a healthier work–life balance.

Research approach/design and method: The study utilised a cross-sectional quantitative survey using self-administered questionnaires. The sample comprised 302 higher education employees in South Africa. The SmartPLS programme was used to analyse the data.

Main findings: Both technostress and POS have a strong direct effect on work–family conflict, and POS mediates the relationship between technostress and work–family conflict.

Practical/managerial implications: Leaders must rethink the way technology is implemented and used to avoid work–family conflict. It remains important that supportive work environments are created to enhance POS as a job resource to buffer the negative impact of job demands such as technostress and work–family conflict on employees.

Contribution/value-add: The study deepens our understanding of the role perceived organisational support plays in the relationship between technostress and work–family conflict.

Keywords

technostress; perceived organisational support; work–family conflict; work-home boundaries; job demands; job resources; higher education.

JEL Codes

I00: General

Sustainable Development Goal

Goal 8: Decent work and economic growth

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